Frequently Asked Questions

Ordering from M&R Tools is easy! Simply browse our website, add the items you want to your basket, and proceed to the checkout. You'll be guided through the process of entering your delivery and payment details. Once you've confirmed your order, you'll receive an email confirmation from us.

We try to process orders as quickly as possible, so it's best to contact us immediately if you need to make changes. If your order hasn't already been dispatched, we'll do our best to accommodate your request. However, once it's left our London warehouse, we can't guarantee any changes can be made. Give us a call on 020 7946 0876, and we'll see what we can do.

Delivery costs vary depending on the size and weight of your order, as well as your location. You can see the exact delivery cost for your order in the checkout before you complete your purchase. As a rough guide, small parts and accessories are usually around £4.99, but larger items like brush cutters or lawnmowers can be £9.99 or more.

We aim to dispatch all orders within 1-2 working days. Delivery times then depend on the delivery service you choose at checkout. Typically, you can expect your order to arrive within 2-5 working days of dispatch. We use reputable couriers like DPD and Royal Mail to ensure your order arrives safely and on time.

We offer a 30-day returns policy. If you're not completely satisfied with your purchase, you can return it to us for a full refund. The item must be unused, in its original packaging, and in a re-saleable condition. Please contact us before returning any items so we can provide you with the correct return address and instructions.

To return an item, please contact us via phone or email to let us know you'll be returning it. We'll provide you with the necessary return address and any specific instructions. You'll be responsible for the cost of return postage, unless the item is faulty or damaged. We recommend using a tracked delivery service to ensure your return arrives safely.

We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also accept payments via PayPal for your convenience.

We only stock strimmers that we believe are reliable and easy to start. However, petrol engines can sometimes be a bit temperamental! We recommend following the manufacturer's instructions carefully, using fresh fuel, and ensuring the spark plug is clean. If you're still having trouble, pop into our shop in London, and we'll be happy to give you a demonstration.

Creating an account with M&R Tools is simple! Just click on the 'My Account' link at the top of the page and follow the instructions to register. Having an account allows you to track your orders, save your delivery addresses, and receive exclusive offers.